We understand that discretion is important. That is why all our packages are sent in neutral, inconspicuous boxes without a logo or recognizable sender. Your bank statement will show a generic name, so that your privacy is fully guaranteed.

Orders placed before 23:59 will be shipped the same day and usually delivered within 1-2 business days. You will always receive a track & trace code to follow your package.

Yes, you can return unopened and unused products within 14 days of receipt. Contact us for return instructions. For hygiene products such as sex toys, these can only be returned if the packaging has not been opened.

We only offer products from renowned brands that meet high quality and safety standards. Our sex toys are made of body-safe materials such as medical silicone, glass and stainless steel.

At Lovesecret you can pay safely via:

• iDEAL
• Credit card (Visa/Mastercard)
• PayPal
• Klarna (pay later)
• Bancontact (for Belgian customers)

It is important to clean your toys before and after use with a toy cleaner or mild soap and warm water. Always use a lubricant that is suitable for the material of your toy, and store your toys in a dry, dust-free place.

Yes, all products come with a legal guarantee. If there is a manufacturing defect, please contact us. We will provide a replacement or suitable solution.

You can reach us via:

• E-mail: info@lovesecret.nl
• Chat: Press whatsapp icon
• Phone: +31 6 251272413

If your package is delayed or not delivered, please contact our customer service. We will make sure that your order is still delivered or offer a suitable solution.

Yes, in addition to our extensive range of sex toys, we also offer a selection of high-quality lubricants and toy cleaners. These ensure a comfortable and hygienic experience.

Yes, returns are completely discreet. Our return labels do not contain any reference to Lovesecret or the nature of the contents.

Regularly! Sign up for our newsletter and receive exclusive discounts, promotions and tips. Also keep an eye on our website for special deals.

Yes, our website uses advanced security technologies, including SSL encryption, to protect your information. You can shop with us safely and without worries.

Absolutely! We have a special collection of sex toys and accessories designed to be used with your partner. Explore our “Couples” category for inspiration.

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