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Exchanges and Returns – LoveSecret Skip to content

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ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

ORDERED BEFORE 23:59, DELIVERED TOMORROW

PAY 30 DAYS LATER WITH KLARNA

Exchanges and Returns

At LoveSecret we do everything we can to make sure you are happy with your purchase. However, it may happen that you are not completely satisfied. Don't worry - you can easily exchange or return products. Read below how that works.

Returns Policy
• Items can be returned within 14 days of receipt .
• The product must be unused, unopened and in the original packaging .
• For hygiene reasons, we do not accept returns on opened or used products.

How do you return a product?
1. Register your return
Contact us via info@lovesecret.nl or call +31 6 251272413 .
Please state your order number and the reason for return.

2. Pack your product carefully
Make sure the product is securely packaged to prevent damage during transportation.

3. Return the product
Send the package to the following address:

Brameho
Poplar Avenue 49
1911BK Uitgeest, Netherlands

Return shipping costs are at your own expense, unless the product is damaged or incorrectly delivered.

4. Receive your refund
Once we have received and inspected your return, the purchase amount will be refunded within 14 days via the original payment method.

Swap
Want to exchange a product? Follow the same steps as above and indicate which product you want to receive instead when signing up. We will send the new product as soon as we have received the original product.

Damaged or incorrectly delivered product?
Is your product damaged or did we make a mistake in delivery? Contact us immediately. We will ensure that you receive a new product free of charge or that a suitable solution is offered.

Contact
Do you have any questions about exchanging or returning? Please feel free to contact our customer service:
Telephone: +31 6 251272413
E-mail: info@lovesecret.nl


We are happy to help you!